Customer Support

Job Title: Customer Support Executive

Location: Aldridge, West Midlands

Contract Type: Permanent

Annual Salary: 27,000

Working Pattern: Full Time (09:00-17:00, Monday-Friday)

The Role:

As a Customer Support Executive, your responsibilities will include:

• Engaging with customers through phone and email communication.
• Processing customer orders with precision and care.
• Addressing product and order enquiries promptly.
• Providing support to both trade and retail customers.
• Following up on quotations and sales enquiries to drive sales.
• Maintaining accurate and up-to-date customer records.
• Collaborating closely with the purchasing, warehouse, and design teams.
• Offering general administrative support to the sales department.

About You:

The ideal candidate will possess:

• A friendly, confident, and professional demeanour.
• Exceptional organisational skills and great attention to detail.
• Proficiency in Microsoft Office applications.
• A team-oriented mindset with a positive attitude.
• The ability to manage a busy workload effectively.
• Previous experience in customer service or sales administration; familiarity with Sage or CRM systems is a plus, though not essential.

Benefits:

Our client values its employees and offers a range of enticing perks, including:

• 28 days of holiday (inclusive of bank holidays).
• Contributory pension scheme.
• On-site parking facilities.
• Comprehensive training and ongoing support.
• A welcoming team atmosphere and a modern working environment.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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