Account Manager

Account Manager

Location: Bristol (Office Based)

Salary: 31,500 - 33,000

Contract: 10-Month Fixed-Term Contract

Hours: 40 hours per week

About the Opportunity

We are seeking a motivated and commercially minded Account Manager to join a fast-paced business supporting restaurant partners across the South West and South Wales .

This is an exciting opportunity for someone who enjoys building strong client relationships, using data to drive performance, and helping businesses achieve sustainable growth. You will manage a portfolio of small and medium-sized restaurant partners, acting as a trusted advisor and helping them maximise the value of the platform.

If you thrive in a dynamic environment, enjoy solving complex challenges, and have a passion for relationship management, we'd love to hear from you.

Key Responsibilities

• Build and maintain long-term relationships with restaurant partners.
• Manage a portfolio of accounts, using performance data and KPIs to identify growth opportunities.
• Provide consultative support and recommendations to improve partner performance.
• Resolve partner issues quickly and effectively while ensuring high levels of satisfaction.
• Influence adoption of new products, features, and marketing solutions.
• Conduct regular account reviews and strategic planning sessions.
• Work closely with internal teams including Operations, Marketing, and Product.
• Maintain accurate records and account activity within Salesforce and other CRM systems.
• Analyse account data and provide actionable insights to support business growth.

What You'll Be Doing

• 40% Partner relationship management and account development
• 25% Data analysis, reporting, and account planning
• 20% Cross-functional collaboration and stakeholder engagement
• 15% Administration, CRM updates, and process improvement

Skills & Experience Required

• Previous experience in Account Management, Customer Success, Sales, Operations, or a customer-facing role.
• Strong negotiation skills with the ability to overcome objections and influence decisions.
• Ability to manage multiple priorities within a fast-moving environment.
• Experience using data and KPIs to manage performance and identify opportunities.
• Strong relationship-building and stakeholder management skills.
• Excellent communication skills and professional English proficiency.

Desirable Experience

• Experience using Salesforce or other CRM systems.
• Strong Excel, Google Sheets, or SQL skills.
• Experience analysing business performance and producing actionable insights.
• Ability to identify process improvements and solve operational challenges.
• Experience managing a portfolio of clients or business partners.

What We're Looking For

We're looking for someone who is:

• Commercially minded and results-driven.
• Resilient and comfortable working in an evolving environment.
• Highly organised with excellent attention to detail.
• Customer-focused and passionate about building long-term partnerships.
• Analytical, proactive, and able to work autonomously.

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