Account Manager
Location: Bristol (Office Based)
Salary: 31,500 - 33,000
Contract: 10-Month Fixed-Term Contract
Hours: 40 hours per week
About the Opportunity
We are seeking a motivated and commercially minded Account Manager to join a fast-paced business supporting restaurant partners across the South West and South Wales .
This is an exciting opportunity for someone who enjoys building strong client relationships, using data to drive performance, and helping businesses achieve sustainable growth. You will manage a portfolio of small and medium-sized restaurant partners, acting as a trusted advisor and helping them maximise the value of the platform.
If you thrive in a dynamic environment, enjoy solving complex challenges, and have a passion for relationship management, we'd love to hear from you.
Key Responsibilities
- Build and maintain long-term relationships with restaurant partners.
- Manage a portfolio of accounts, using performance data and KPIs to identify growth opportunities.
- Provide consultative support and recommendations to improve partner performance.
- Resolve partner issues quickly and effectively while ensuring high levels of satisfaction.
- Influence adoption of new products, features, and marketing solutions.
- Conduct regular account reviews and strategic planning sessions.
- Work closely with internal teams including Operations, Marketing, and Product.
- Maintain accurate records and account activity within Salesforce and other CRM systems.
- Analyse account data and provide actionable insights to support business growth.
What You'll Be Doing
- 40% Partner relationship management and account development
- 25% Data analysis, reporting, and account planning
- 20% Cross-functional collaboration and stakeholder engagement
- 15% Administration, CRM updates, and process improvement
Skills & Experience Required
- Previous experience in Account Management, Customer Success, Sales, Operations, or a customer-facing role.
- Strong negotiation skills with the ability to overcome objections and influence decisions.
- Ability to manage multiple priorities within a fast-moving environment.
- Experience using data and KPIs to manage performance and identify opportunities.
- Strong relationship-building and stakeholder management skills.
- Excellent communication skills and professional English proficiency.
Desirable Experience
- Experience using Salesforce or other CRM systems.
- Strong Excel, Google Sheets, or SQL skills.
- Experience analysing business performance and producing actionable insights.
- Ability to identify process improvements and solve operational challenges.
- Experience managing a portfolio of clients or business partners.
What We're Looking For
We're looking for someone who is:
- Commercially minded and results-driven.
- Resilient and comfortable working in an evolving environment.
- Highly organised with excellent attention to detail.
- Customer-focused and passionate about building long-term partnerships.
- Analytical, proactive, and able to work autonomously.
Apply today to be part of a team where your work has a direct impact on business growth and partner success.
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