Customer Insight & Analysis Specialist

Birkenhead Source: WhatJobs
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Child Maintenance Service (CMS) is seeking a Customer Insight and Analysis Officer to gather, analyse and communicate customer feedback to improve services and outcomes. You will act as a key link between customers, operational teams and senior leaders to embed the customer voice across the organisation.

In this role you will translate feedback from surveys and feedback mechanisms into actionable insights, support continuous improvement and inform strategic decision-making while collaborating

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