Repairs Team Leader – Poplar Harca

Salary £44,739 – £47,367 per annum

Location George Green Office, Poplar

Full Time – 35 Hours per week

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

The Repairs Team Leader oversees a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. They supervise daily activities, progress repairs, and manage complex or escalated issues. By collaborating with various internal and external stakeholders, the Repairs Team Leader helps to ensure that Poplar HARCA’s homes are safe, warm, dry, and meet all requirements.

The post-holder’s responsibilities:

• Supervise and support a team of Repair Advisors and Assistants
• Foster a culture of collaboration, respect, and continuous improvement
• Raise repairs & log contacts in line with the organisation’s policies, procedures and obligations
• Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first
• Investigate and diagnose repair issues
• Carry out quality assurance audits and provide constructive feedback to improve service standards

Closing Date: Friday 16th October 2026 (5.00pm)

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