VacancyTitle: Repairs Team Leader

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

The Repairs Team Leader oversees a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. They supervise daily activities, progress repairs, and manage complex or escalated issues. By collaborating with various internal and external stakeholders, the Repairs Team Leader helps to ensure that Poplar HARCA's homes are safe, warm, dry, and meet all requirements.

The post-holder's responsibilities:

• Supervise and support a team of Repair Advisors and Assistants
• Foster a culture of collaboration, respect, and continuous improvement
• Raise repairs & log contacts in line with the organisation’s policies, procedures and obligations
• Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first
• Investigate and diagnose repair issues
• Carry out quality assurance audits and provide constructive feedback to improve service standards

Closing Date: Friday 16th October 2026 (5.00pm)

The Company

Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration.
We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities.
We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.

The Benefits

• Leave
• 25 days annual leave plus bank holidays from day one, with an extra three days off between Christmas and New Year. Additional leave is awarded after two and five years of service.
• Health Care
• Access to a health cash plan. This covers medical, dental, optical, and wellbeing expenses, with optional coverage for your family.
• Pension
• Access to a defined contribution pension scheme with generous employer contribution rates.
• Flexible benefits
• Options to buy or sell annual leave and enjoy flexible working arrangements. Access to season ticket and cycle to work schemes.
• Development
• Learning, training, and career development opportunities to support your growth.
• Wellness
• Access to an Employee Assistance Programme from day one, where you can attend up to 8 therapy sessions.

Life at Poplar HARCA

We believe in the power of coming together. Throughout the year we host a range of exciting events to connect colleagues, encourage collaboration and inspire new ideas.

Our events include:

• Staff conferences & away days
• Lunch & Learns to gain insights into different teams and projects
• Fun evening and lunch time events for staff
• Volunteering opportunities
• Wellbeing activities to support your health and happiness

As you can see, there’s something for everyone! Whether it’s learning something new, celebrating achievements, or simply some enjoying well-deserved fun with your colleagues, our events help create a positive and connected workplace.

Poplar Housing and Regeneration Community Association Limited. A Charity and Registered Society 7726. Registered Provider L4170

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