EPOS Field Engineer

EPOS Field Engineer

Location: Telford, UK (Field Based)

Salary: Up to £31,000 per annum + Company Vehicle/Fuel Card (which can be used for personal use) + Benefits

Job Type: Full-Time, Permanent

Join a Leading Field Service Team

Are you an experienced EPOS Field Engineer or IT Field Service Engineer looking for your next challenge?

We're looking for a motivated and customer-focused EPOS Field Engineer to support a range of retail, hospitality, and leisure customers across the UK. Based from Telford, this field-based role combines hands-on break-fix support with installation and deployment projects, giving you a varied and rewarding workload.

If you enjoy solving technical problems, working independently, and delivering excellent customer service, we'd love to hear from you.

What You'll Be Doing

• Diagnosing and repairing EPOS, IT and networking equipment
• Attending customer sites to resolve hardware, software and connectivity issues
• Installing, configuring and testing new EPOS and IT systems
• Carrying out structured cabling and Wi-Fi fault investigations
• Conducting site surveys for planned upgrades and installations
• Performing preventative maintenance on customer equipment
• Supporting project rollouts and technology deployments
• Providing a professional and customer-focused service at all times
• Working closely with engineering, planning and project management teams

What We're Looking For

Essential

• Minimum 6 months' experience in a field-based customer service engineering role, ideally in the retail/hospitality/leisure industry
• Knowledge of EPOS systems, PCs, peripherals and IP networking
• Experience installing and supporting IT equipment
• Strong troubleshooting and fault-finding skills
• Excellent customer service and communication abilities
• Ability to work independently and manage your own workload
• Full UK Driving Licence

Desirable

• Experience within retail, hospitality, leisure or field service environments
• Wi-Fi troubleshooting and structured cabling experience
• Experience supporting multi-site customer environments

What's in It for You?

• Salary up to £31,000
• Structured training and development opportunities
• Exposure to a wide range of retail and hospitality technologies
• Varied role combining break-fix support and project installations
• Opportunity to grow your technical skills and career within a leading field service operation
• Supportive team culture and ongoing professional development

Important Information

• This is a field-based role with potential travel across the UK
• Occasional overnight stays may be required
• Some out-of-hours and night work will be necessary to support customer requirements

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