About Us
URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.
With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.
Role Summary
This role sits in URBN, our shared service function within the HR Department. URBN supports and works across all business areas across our brands Urban Outfitters, Anthropologie & Free People.
This is a pivotal role within the Retail HR team, supporting our retail populations across the UK. It reports into the Senior HR Manager and works closely with the retail Recruitment and L&D teams. Building strong relationships with the retail teams will be critical to the success of this role.
The ideal candidate will already be working at Senior HR Advisor level for a retailer or an experienced HR Advisor ready to step up. Personality and approach will be as important as your experience. You need to be resilient, driven and focused on achieving results. Building strong relationships with the store teams will be critical to the success of this role.
What You'll Be Doing
Employee Relations
- Act as a point of contact for all retail HR-related queries
- Work closely with other HR colleagues to monitor, review and update all policies, ensuring they reflect the commercial needs of the business
- Ensure URBN is compliant with all UK employment law and proactively seek updates
- Prepare and issue correspondence in relation to ER cases
- Demonstrate a deep understanding of UK employment law to provide expert guidance and support to store management on complex employee relations issues. Support the HR Assistant on managing parental leave across all UK stores.
- Advise on procedures and assist managers in dealing with employees with long-term absence, including home visits and welfare meetings.
- With guidance from the Senior HR Manager, support stores with possible redundancies and restructurings.
Learning and Development
- Work with the L&D team to ensure efficient training workshop scheduling, supporting the delivery of learning initiatives to line managers and employees.
- Delivery of targeted ad-hoc training sessions based on outcomes from formal Training Needs Analysis. Coordinate and deliver all new store opening on-boarding sessions across UK , alongside the HR team.
- Support the Performance Management cycle including meeting requirements and timescales for objective setting, mid/end of year reviews.
- Support line managers to develop knowledge and good performance management practice and further embed the performance management processes.
- Create and implement employee succession and development with bi-annual talent mapping.
Reward & Engagement
- Support the annual Engagement Survey process, using key findings to drive targeted engagement actions and build stronger internal partnerships.
- Take the lead on researching and building ideas for new reward ideas.
- Understand and be knowledgeable on reward and benefits for UK retail populations, leading communication to employees in a pro-active and engaging manner
- Manage employee wellbeing initiatives for retail
Adhoc
- In collaboration with the rest of the retail HR team, conduct exit interviews for retail management employees, flagging issues and reporting findings on a quarterly basis to the Senior HR Manager
- Analysis of HR KPI’s and reporting of data – monthly, bi-annually and annually
- Support the Senior HR Manager to ensure compliance with sponsor license requirements and right to work processes
- Participating in adhoc HR projects with the team
What You'll Need
- Proven experience in a HR Advisory role, ideally within a retail environment
- In-depth knowledge of UK employment legislation
- Ability to build strong, credible relationships quickly and to be trusted at all levels
- Robust enough to combine a creative, innovative approach with commercial ideas
- High attention to detail and quick at identifying priorities
- Ability to work under pressure and meet deadlines
- Great team player
- Excellent Microsoft office skills (PowerPoint, Word, Excel)
The Perks
- Work-life balance:
- Flexible start and finish times
- Bring your dog to work
- Wellbeing:
- Employees Assistance program to support with mental, physical and financial health
- Fully equipped free gym and on-site wellness room in Brick Lane and discount on external gym memberships
- Private Medical Insurance
- Employee Discount:
- Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)
- Community:
- One paid day to either volunteer or fundraise for a charity of your choice
- Travel:
- Cycle to work scheme
- Season ticket loan
- Continued Development:
- We offer structured support within the business alongside continued learning and development
#URBN
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Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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