Service Advisor

We are currently recruiting on behalf of a well-established, family-run car garage in Horley, Surrey, for the position of Service Advisor. The Service Advisor will be a key member of a friendly and supportive team, responsible for delivering outstanding customer service and ensuring smooth front-of-house operations. This role offers a fantastic opportunity for experienced individuals seeking a reputable workplace that values professionalism, organisation, and proactive communication.

Benefits for the successful Service Advisor:

• Competitive salary from £28,000 to £34,000, depending on experience
• Supportive, family-oriented working environment
• Opportunities for professional development and career progression
• Monday to Friday working week with every other Saturday morning
• The chance to work with a reputable business known for high standards
• Engaging role that values organisation, communication, and energy
• Positive team atmosphere where multitasking and a proactive attitude are appreciated

Duties of the Service Advisor:

• Answering incoming phone calls and handling customer enquiries professionally
• Managing appointment bookings and scheduling service jobs efficiently
• Raising job cards and liaising with the Aftersales Manager
• Delivering excellent customer service at the front desk
• Providing administrative support, including upselling services when appropriate
• Covering the front desk during busy periods as part of a dedicated team
• Managing a fast-paced environment with energy, multitasking skills, and efficiency

Requirements of the Service Advisor:

• Previous experience as a Service Advisor or in a similar customer-facing role within the motor trade
• Strong organisational skills with keen attention to detail
• Excellent verbal and written communication skills
• Polite and professional telephone manner
• Ability to multitask effectively in a busy environment
• Good administrative skills and a proactive attitude
• Enthusiastic approach to delivering high standards of customer service

If you are motivated to join a respected automotive business and wish to make a positive impact, we encourage you

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