Quality Coordinator – Global Contact Centre QA & Training

London Source: WhatJobs
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Dorchester Collection in London is seeking a Quality Coordinator to support the Global Contact Centre in upholding our brand promise and guest experience. You will monitor QA standards, deliver updates, calibrations, and provide feedback on interactions across channels.

You will collaborate with Senior Quality Coordinators, mentor new starters, and drive targeted improvements through training and process enhancements. This role operates on shift-based hours to cover key hours across the UK.

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