Service Coordinator

Essex Source: WhatJobs

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Service Coordinator

Location: Southend
Salary: Up to 28,000
Job Type: Full Time Permanent Monday to Friday

Overview

An exciting opportunity has arisen for an organised and proactive Service Coordinator to join a growing compliance and facilities services business.

This role is ideal for someone with strong administration, scheduling, customer service, or coordination experience who enjoys working in a fast-paced environment. You'll play a key role in ensuring engineers are scheduled efficiently, client requirements are met, and service delivery runs smoothly.

Full training will be provided, making this a great opportunity to develop your career within a growing organisation.

Key Responsibilities

Plan and schedule engineer's workloads to maximise efficiency.
Coordinate jobs and service visits across multiple client sites.
Liaise with customers to arrange appointments and confirm work schedules.
Act as a central point of contact between clients, engineers, subcontractors, and internal teams.
Ensure all works are booked, planned, and delivered within agreed timescales.
Monitor job progress and update internal systems with accurate information.
Prepare and distribute relevant job documentation, permits, reports, and certificates.
Create schedules and programmes of work for larger contracts.
Work closely with sales and account management teams to prioritise customer requirements.
Manage subcontractor bookings and ensure required documentation is received.
Resolve scheduling issues and respond to customer queries professionally.
Support invoicing processes by ensuring completed works are correctly recorded.
Produce reports and assist with performance monitoring where required.
Provide general administrative support to the Service Delivery team.

What We're Looking For

Previous experience in administration, scheduling, coordination, planning, customer service, or operations support.
Strong organisational skills with the ability to manage multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
Good IT skills, including Microsoft Office and database systems.
High level of attention to detail and accuracy.
Ability to prioritise workload and work effectively under pressure.
A positive, team-focused approach.
Experience within facilities management, building services, engineering, maintenance, or compliance industries would be beneficial but is not essential.