Service Coordinator

Service Coordinator – Birmingham – £30,000

We are currently recruiting for a Service Coordinator to join a well-established engineering company based in Birmingham. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual.

Package & Benefits

• Salary £27,500 per annum
• Full-time, permanent position
• Office-based role in Birmingham
• Monday to Friday working pattern
• Opportunity to develop coordination and planning skills
• Join a well-established and supportive engineering business

Role & Responsibilities

• Scheduling planned preventative maintenance (PPM) visits
• Coordinating reactive call-outs, revisits, and emergency works
• Planning and scheduling remedial works following PPMs and reactive visits
• Acting as the first point of contact for customers, handling incoming calls and enquiries
• Liaising with engineers to maximise utilisation and operational efficiency
• Booking all engineer visits in line with company procedures
• Monitoring customer KPIs and proactively communicating delays or challenges
• Coordinating works across teams and regions, including national and key accounts
• Managing and scheduling subcontractors, ensuring compliance with company standards
• Raising subcontractor orders in line with internal processes
• Ensuring engineering data and reports from handheld devices are accurate and professional
• Tracking job completion and the return of worksheets and reports
• Supporting internal departments, including accounts, with accurate job information
• Maintaining and updating the service management database

Skills & Experience Required

• Previous experience in a Service Coordinator, Service Administrator, or Scheduling role
• Strong organisational and planning skills
• Experience coordinating engineers or field-based teams
• Excellent communication and customer service skills
• Ability to work in a fast-paced, reactive environment
• Strong attention to detail and administrative accuracy
• Good IT skills and confidence working with service management systems
• Commercial awareness and a proactive approach

Keywords

Service Coordinator, Service Administrator, Engineering Coordinator, Maintenance Coordinator, PPM Scheduler, Reactive Works Coordinator, Engineering Scheduling, Field Engineer Coordinator, Service Desk Coordinator, Facilities Coordinator, Birmingham Service Coordinator

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