Service Delivery Coordinator

Service Delivery Coordinator

12-month Maternity Cover

Chadderton, Greater Manchester

Full-Time | Permanent

Competitive Salary + Benefits

Time Recruitment is currently seeking a highly organised and customer-focused Service Delivery Coordinator to join a busy Service Desk team based in Chadderton.

The Opportunity

As a Service Delivery Coordinator, you will play a critical role in ensuring service and maintenance works are planned efficiently, customer expectations are managed effectively, and service level agreements (SLAs) are consistently achieved.

Working closely with engineers, clients, subcontractors, and internal operational teams, you will be responsible for scheduling work, managing service requests, coordinating planned maintenance activities, and ensuring accurate system updates throughout the job lifecycle.

Key Responsibilities

• Receive, log, and process incoming service requests and remedial works.
• Schedule engineering resources to ensure maximum productivity and SLA compliance.
• Prioritise workloads based on urgency, contractual obligations, and customer requirements.
• Manage client portal activity, updating job statuses and issuing engineer ETA information.
• Coordinate planned preventative maintenance (PPM) activities to ensure contractual compliance.
• Monitor open and in-progress jobs, ensuring no works, return visits, or outstanding actions are missed.
• Arrange follow-up visits and specialist support where required, including two-person attendance jobs.
• Liaise with engineers, subcontractors, suppliers, and customers regarding job progress and requirements.
• Manage escalation requests and ensure all customer communications are handled promptly.
• Identify jobs approaching cost or contractual thresholds and escalated accordingly.
• Maintain accurate records and documentation across internal systems.
• Ensure proof of delivery (POD) information is recorded and communicated appropriately.
• Provide support and holiday cover across the wider service coordination team.
• Deliver excellent customer service while maintaining operational efficiency.
• Support continuous improvement initiatives and assist with ad hoc administrative duties when required.

What We're Looking For

Essential Skills & Experience

• Previous experience in a Service Coordinator, Planner, Scheduler, Helpdesk, Customer Service, or Administration role.
• Strong organisational and multitasking abilities.
• Excellent communication skills with a professional telephone manner.
• Ability to prioritise workloads in a fast-paced environment.
• High attention to detail and accuracy.
• Confident using internal systems, databases, and Microsoft Office packages.
• Ability to work effectively both independently and as part of a team.

Desirable Experience

• Experience within facilities management, engineering services, maintenance, compliance, or service delivery environments.
• Understanding of SLA-driven contracts.
• Experience coordinating field-based engineers or mobile workforces.
• Familiarity with scheduling, planning, or CAFM/service management systems.

What's On Offer?

• Full-time permanent opportunity
• Stable and growing organisation
• Supportive team environment
• Ongoing training and development
• Career progression opportunities
• Modern office-based working environment

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