Central Reservation Agent

We are looking for an enthusiastic, talented and dedicated Central Reservations Agent to join our luxury hotel brand at The Roseate Reading.

Join Roseate Hotels & Resorts, a boutique luxury hotel collection with properties across the UK and India. Known for its avant-garde design, attentive service and beautifully crafted guest experiences, Roseate blends sophisticated business and leisure hospitality. Each property tells its own story—with bold architecture, bespoke interiors and meticulous detail.

If you thrive on turning enquiries into bookings and know how to make every guest interaction count, we'd love to hear from you.

Key Responsibilities:

• Convert reservation enquiries into confirmed bookings through confident, consultative selling — by phone, email, and online channels.
• Own the guest journey from first enquiry to arrival, managing bookings, amendments, and billing with precision and care.
• Proactively upsell room categories, packages, and ancillary experiences to maximise revenue per booking.
• Deliver a warm, personalised reservation experience that reflects our brand and builds guest loyalty from the very first touchpoint.
• Maintain expert knowledge of rates, promotions, availability, and local offerings to confidently recommend and close.
• Support the Front of House team during peak periods, bringing the same sales-driven mindset to every guest interaction.
• Apply revenue protection policies including no-show and late cancellation charges as required.

Requirements:

• Experience in a similar role within 4/5 star Hotel
• A natural closer — you see every enquiry as an opportunity and know how to guide a guest towards a booking.
• Exceptional communication skills with a polished, engaging telephone and written manner.
• Highly organised with the ability to juggle multiple priorities without dropping the detail.
• Strong command of English; additional languages are a plus.
• Familiarity with Opera PMS preferred.

Package benefits:

• Additional holiday day off for your child first day at primary school
• Recognition for every year of service anniversary including complimentary stay and additional holiday day after 3rd year of service
• Employee Assistance Program
• Meals on duty
• Provision and laundry of uniform
• Employee recognition awards
• Performance review and personal development plan
• Internal transfer and promotion opportunities
• Support in the development of your career
• Preferential room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Compensation: To be discussed

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