Reservations Agent

Key Responsibilities:

• Handle telephone and email enquiries, accept reservations, and input booking details accurately into the hotel's PMS (Opera).
• Provide professional, friendly, and efficient service to guests, clients, and callers to create a positive hotel image.
• Ensure all reservation details, guest information, and payment guarantees are recorded correctly in the system.
• Respond to reservation enquiries and emails promptly and ensure all bookings are processed without backlog.
• Maintain accurate guest histories and reservation records to support personalized guest service.
• Upsell rooms and promote hotel services to maximize occupancy and revenue.
• Communicate closely with Front Office and Sales & Marketing teams regarding enquiries, bookings, and guest requirements.
• Monitor room availability, manage cancellations, and follow hotel procedures for reservations, cancellations, and no-shows.
• Ensure proper documentation and filing of reservation records, travel agent information, and correspondence.
• Handle guest requests, provide information about hotel facilities, and maintain the confidentiality of guest information at all times.

Qualifications:

• Minimum Diploma in Hospitality, Tourism, Business Administration, or related field.
• Previous experience in reservations, front office, or customer service in the hospitality industry is an advantage.
• Familiarity with hotel PMS systems (Opera preferred) and Microsoft Office.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to handle multiple enquiries and work efficiently in a fast-paced environment.
• Good attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Willingness to work shifts, weekends, and public holidays if required.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →