Join to apply for the Customer Service Coordinator role at Polypipe Civils & Green Urbanisation .
This role is a fixed term position for 12 months.
Role purpose
To provide a professional and efficient first point of contact for our valued customer base and external salesforce, ensuring delivery of excellent customer service every time.
Key Activities
Manage incoming calls, telephone messages and e-mails to speedy and satisfactory outcome.
Coordinate across company functions, ensuring customer satisfaction is optimised and all parties involved are kept informed and up to date of any changes in a timely manner.
Manage a variety of different queries from customers / sales force representatives.
Data input all sales orders onto bespoke CRM
Prompt response to emails and sales calls, with a pro-active approach.
Customer support, including service, pricing, technical and product queries.
Advise customers and sales representatives on stock management issues and providing approximate dispatch dates.
Provide customers with updates relating to overdue orders or balances.
Process collection requests according to company policy.
Attend and take an active part in departmental meetings, making a positive contribution.
Cross functional relationship building to deliver customer excellence.
Managing and providing a professional, timely problem resolution to our customers.
The Person
Customer facing role experience is essential
A passion for Service excellence
GCSE Grade C in Math's & English or equivalent
Proficient in Microsoft Office Package particularly Excel, Word and PPT
Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels
Ability to work on own initiative and prioritise a wide variety of tasks
A pro-active approach
Product Knowledge of Building Products and Previous experience with Sales Logix, Crystal or Sage Package would be advantageous
Hours Of Work
Hours Of Work: Monday to Thursday 9am to 4.30pm and Friday 9am to 3.30pm
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