Customer Service Advisor

Stoke on Trent Source: WhatJobs

£26,500

CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the tele or email.

CUSTOMER SERVICE DUTIES

Dealing with high volume incoming calls
Resolving customer issues in a timely manner
Liaise with external contractors to arrange and manager resolutions to the queries raised
Dealing with a variety of questions and queries
Promoting the benefits of using the services the company provides
Assisting with contract renewals and retaining customers
Dealing with complaints
Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

Excellent communication skills
You must have experience dealing with customers on the tele
Able to manage and conclude difficult calls and complaints with empathy and understanding
Passionate about helping people
Team player
Able to work in a fast-paced environment
Excellent PC skills
Problem solver
Patient
Able to work under pressure
Due to location, it is preferred you have you own transport