Senior Complaints Insight & Strategy Lead

Nottingham Source: WhatJobs
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Capital One Group in the UK is seeking a Senior Complaints Insight Specialist to transform customer complaints into strategic opportunities. You will drive insight projects, partner with Operations, and deliver data-driven recommendations to improve outcomes and efficiency.

Reporting to the Head of Complaints Strategy, you will combine analytics with clear storytelling to influence business decisions. This permanent role is based in Nottingham with a hybrid work pattern.

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