Technical Product Manager

About The Role

This role owns product strategy and direction across Jigsaw24’s platform portfolio: the Device Lifecycle Platform, Elevate24, Patch24, our public APIs, Insights24, and the Procurement platform and Customer portal. It’s a hands-on, technically fluent product role - you’ll scope platform changes for feasibility directly with engineering, be a significant contributor to prioritisation across a six-product roadmap in conjunction with the CTO, and be credible enough technically to represent the product directly to customers and sales. You’ll work closely with the CTO on prioritisation and investment decisions across the portfolio, and directly with engineering, the Business Analyst, and the development team to turn agreed priorities into a working plan.

Key duties and responsibilities are

• Own the roadmap and product strategy across the portfolio - Device Lifecycle Platform, Elevate24, Patch24, our public APIs, Insights24, and the Procurement platform/Customer portal - both product by product and as a coherent whole.
• Contribute to, and influence, go-to-market strategy for each product in the portfolio.
• Be a significant contributor to relative prioritisation and investment decisions across the portfolio, in conjunction with the CTO (including making the case, and being ready to defend it, for investing less in a lower-priority product rather than letting it fade by default).
• Scope proposed platform changes for technical feasibility, working directly with development teams
• Be a significant contributor to feature prioritisation decisions, in conjunction with the CTO and business stakeholders - weighing customer impact, strategic fit, and delivery cost, and pushing back on reactive requests that don’t hold up against the wider strategy.
• Represent the product technically to customers and sales, with enough depth to hold a credible conversation on integrations - device warranty APIs, MDM, patch management, and privileged access management - not just outcomes.
• Own product documentation both customer facing and internally working with the Business Analyst team.
• Chair a regular product review forum with the Business Analyst, development team, and key stakeholders, assessing new requests against the roadmap and delivery capacity.
• Direct the external UI/UX design partner on product direction and screen design for complex work; for straightforward, non-complex changes, produce the designs yourself in conjunction with stakeholders, using basic Figma skills.
• Delegate day-to-day operational upkeep - documentation sites, demo environments, and similar recurring maintenance - to the Business Analyst or development team rather than owning it personally.
• Working with DevOps tooling such as Atalissian / JIRA and the management of Sprints / Agile working methodologies

Education, Skills, Knowledge and Experience

• Proven product management experience owning the roadmap for a live, commercial software platform - B2B or SaaS.
• Technical fluency: comfortable scoping change directly with engineers/developers, and understanding architecture and integration trade-offs well enough to make the call.
• A confident, collaborative contributor to feature prioritisation - able to make the case for or against a request against the wider strategy, and to work through the decision process
• Strong written and verbal communication, equally credible with engineers and with commercial or customer-facing audiences.
• Comfortable working alongside existing project/delivery resource on delivery mechanics, without needing to own release management personally.
• Basic hands-on design skills (Figma) sufficient to produce straightforward screen designs in conjunction with stakeholders.

Desirable

• Experience with device management, warranty or repair workflows, patch management, or privileged access management (PAM) integrations.
• Experience owning a multi-product portfolio rather than a single product.
• Experience directing an external design agency or partner for more complex design work.

Who Are Jigsaw24

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits At Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26 days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies - it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our "about us" section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.

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