Senior Account Manager

Global is a truly inspirational business.

We are one of the UK's most dynamic fleet management and rental companies, and we are thinking bigger than ever before. We are taking on new challenges, expanding and finding new ways to deliver the best value. You could be part of this adventure.

Constantly innovating, the Global team is talented, diverse and hard working. It's a high-octane performance led culture where we have fun. If you share our values, want to be challenged, get support for your professional growth and be well rewarded, you will fit right in!

What you will do…

The Senior Account Manager is responsible for managing and developing a portfolio of strategic corporate customers, ensuring exceptional service delivery while driving revenue growth, customer retention, and long-term partnerships.

The role requires a commercially focused individual with extensive experience in vehicle rental, leasing, or fleet management, capable of identifying new opportunities within existing accounts and collaborating across multiple business functions to deliver outstanding customer outcomes.

Key Performance Indicators:

• Revenue growth across key accounts
• Gross profit achievement
• Customer Satisfaction
• New opportunities generated within existing accounts
• Database accuracy and reporting
• Achievement of quarterly and annual targets

Key Accountabilities:

Account Management

• Build and maintain strong relationships with key decision-makers across assigned accounts.
• Develop strategic account plans aligned with customer objectives and company growth targets.
• Conduct regular business reviews with customers, presenting performance data if applicable, service improvements, and future opportunities.
• Act as the primary point of contact for allocated customers, ensuring a high level of customer satisfaction.

Business Development

• Identify opportunities to increase revenue through cross-selling and upselling rental, leasing, fleet management, and value-added services.
• Maximise account profitability while maintaining long-term customer relationships.
• Support tender responses and contract bids for major corporate opportunities.

Customer Retention

• Proactively manage customer retention by anticipating client needs and resolving issues promptly.
• Monitor customer satisfaction metrics and implement improvement plans where necessary
• Minimise customer turnover through regular engagement and strategic account development.

Commercial Performance

• Deliver against agreed targets.
• Produce accurate forecasts and pipeline reports.
• Monitor market trends, competitor activity, and customer requirements to identify growth opportunities.

Internal Collaboration

• Work closely with Operations, Maintenance, Driver Services, Rentals, and Fleet Finance teams to ensure seamless customer delivery.
• Support operational teams in resolving complex customer issues.
• Support the development and performance of Account Managers and Account Executives through coaching, mentoring, and sharing best practice to drive team success and professional growth

Compliance

• Maintain accurate customer records within the internal database.
• Adhere to GDPR and all relevant data protection legislation.

• And in return… As a Senior Account Manager at Global, your will receive a competitive salary plus bonus and Company vehicle. There is open communication with management, and many opportunities to showcase your ideas to our shareholders and owners.

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