Service Advisor

The Role:
Silcom Recruitment are currently recruiting for an experienced Service Advisor to join an established main dealership based in Chichester.
This position is being offered on an initial 12-month Fixed-Term Contract (FTC), with the possibility of becoming permanent for the right candidate.
Our client is seeking a customer-focused and professional individual who ideally has previous experience working within a Service Advisor position. However, candidates with relevant automotive customer service experience will also be considered.
The successful candidate will join a busy aftersales department, acting as the key point of contact between customers and the workshop while ensuring an excellent level of service throughout the customer journey.
Responsibilities & Requirements of a Service Advisor:
Act as the primary point of contact for customers throughout their vehicle's service and repair journey.
Welcome customers into the dealership and accurately identify their servicing, maintenance and repair requirements.
Book vehicles in for servicing, repairs, MOTs and routine maintenance, ensuring appointments are scheduled efficiently.
Carry out the vehicle handover and intake process, accurately recording mileage, vehicle condition and customer requirements.
Liaise closely with technicians and the workshop team to ensure work is completed efficiently and customers are kept informed of progress.
Provide customers with clear updates regarding required work, timescales and associated costs.
Recommend additional maintenance, repairs or services where appropriate and in line with manufacturer recommendations.
Maintain accurate records of work carried out, customer authorisations and future service requirements.
Process relevant warranty documentation and assist with warranty-related repairs where required.
Ensure completed vehicles are handed back to customers professionally, clearly explaining the work undertaken.
Handle customer queries or concerns promptly and professionally, working to achieve a positive resolution.
Deliver consistently high standards of customer service and contribute towards departmental customer satisfaction and performance targets.
Strong communication, organisation and customer service skills are essential.
The Package:
Basic Salary of £28,320 + OTE of £35,000 (Uncapped)
Monday to Friday 8:00am – 6:00pm + (1-in-8) Saturdays (half day)!
If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.

• *Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest

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