Motor Trade Service Advisor

Motor Trade Service Advisor - Dorchester | £27,500-£29,000 - £32,000 OTE - Uncapped Commission

Join an established and growing motor group as a Motor Trade Service Advisor in Dorchester, where you'll take ownership of your customers and play a key role within a busy aftersales department. If you have previous motor trade experience and enjoy building customer relationships, this is an opportunity to develop your career within a supportive dealership environment.

Why apply / What's in it for you?

• You'll enjoy a competitive salary of £27,500-£29,000, based on experience
• You'll have the opportunity to earn uncapped personal commission
• You'll benefit from a departmental bonus scheme
• You'll receive 30 days' annual leave including bank holidays
• You'll have access to manufacturer training and ongoing career development
• You'll benefit from a company pension scheme and Employee Assistance Programme
• You'll enjoy staff discounts on servicing, repairs and vehicle purchases
• You'll join a friendly, supportive team within an established and growing motor group

Key Responsibilities:

• As a Motor Trade Service Advisor, you'll be the main point of contact for customers throughout their vehicle's service and repair journey.
• Take service and repair bookings by phone, online and in person
• Welcome customers and provide a professional, friendly service
• Prepare job cards and accurately record customer and vehicle information
• Liaise with technicians and the workshop to keep jobs progressing smoothly
• Keep customers updated throughout the day
• Explain recommended additional work clearly and professionally
• Discuss servicing, maintenance and aftersales products where appropriate
• Prepare invoices and ensure vehicles are ready for collection
• Process warranty and manufacturer paperwork accurately
• Build strong, long-term customer relationships
• Support the wider team to keep the department running efficiently

What we're looking for:

• Previous experience within the motor trade is essential
• Experience as a Service Advisor, Aftersales Advisor or similar dealership role is desirable
• Good understanding of vehicle servicing, maintenance and repairs
• Confident communicating with customers face-to-face and over the phone
• Highly organised with excellent attention to detail
• Able to manage multiple jobs while remaining calm and professional
• Commercially aware and comfortable identifying appropriate sales opportunities
• A positive team player who is happy to get involved
• Full, valid driving licence required
• Comfortable driving both manual and automatic vehicles

Working hours are Monday to Friday, 08:00-18:00 with an hour's unpaid break, plus Saturday mornings 08:30-12:30 on a rotational basis.

If you're ready for your next Motor Trade Service Advisor opportunity in Dorchester, you'll have the chance to take ownership of your customers, develop your skills and make a real contribution within a close-knit dealership team.

Job Number | 49138 - INDAUTO

Location | Dorchester

Role | Motor Trade Service Advisor

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