Service Advisor

Service Advisor

Portsmouth | Permanent | £42,000 OTE

Are you passionate about delivering outstanding customer service and looking for your next opportunity within the automotive industry?

We're recruiting for an experienced Service Advisor to join a successful and established dealership in Portsmouth. This is a fantastic opportunity to become a key part of an aftersales team, working with customers throughout their vehicle's service and repair journey.

As the main point of contact for customers, you'll play an important role in ensuring every interaction is professional, efficient and memorable. You'll work closely with the workshop team to keep customers informed, provide honest advice and deliver a first-class experience.

With excellent training and development opportunities available, this role offers the chance to build your career within a respected automotive group.

What's on offer?

• Basic salary of £31,018
• OTE of £40,000
• 33 days annual leave including bank holidays
• Company pension scheme
• Exclusive retail and vehicle discounts
• Servicing offers and employee benefits
• Family-friendly policies to support work-life balance
• Wellbeing support for you and your family
• 24/7 access to healthcare professionals
• Paid volunteering day
• Company share purchase plan
• Referral rewards
• Ongoing training and career development opportunities
• Life assurance
• Flexible working options available

The role:

• Welcoming customers and providing a professional, friendly service
• Acting as the main point of contact throughout the service and repair process
• Keeping customers updated on vehicle progress and any additional requirements
• Building strong relationships and ensuring customer satisfaction
• Liaising with technicians to understand and explain recommended work
• Identifying opportunities for additional services and repairs where appropriate
• Booking vehicles into the workshop and managing appointments efficiently
• Carrying out pre-booking calls to confirm customer requirements
• Maintaining accurate customer records and updating dealership systems

About you:

We're looking for someone who enjoys working with people and takes pride in delivering excellent customer service.

• Previous experience in a customer-facing role
• Strong communication and relationship-building skills
• Experience working in a target-driven environment
• Excellent organisation skills with the ability to manage priorities
• The confidence to recommend additional products and services
• A full UK driving licence

If you're looking for a rewarding Service Advisor position where you can develop your skills, work with a fantastic team and progress your career within the automotive sector, we'd love to hear from you.

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