Service Manager / Aftersales Manager - Automotive Dealership

Norwich, Norfolk

£40000/annum

An exciting opportunity has arisen for a Service Manager / Aftersales Managerto join a well-established car dealership, providing vehicle sales, servicing, repairs and parts support to customers across the region.
As a Service Manager / Aftersales Manager, you will lead the Service Department, develop your team, improve operational performance and profitability, and deliver excellent customer service.
This full-time role offers basic salary of £40,000, OTE £60,000 plus bonus and benefits.
You will be responsible for:

Managing the day-to-day operations of the Service Department across different brands.
Leading, motivating and developing Service Advisors, Vehicle Technicians and support staff.
Maximising workshop productivity, efficiency and profitability while monitoring KPIs and departmental performance.
Maintaining high standards of customer service, retention and compliance with manufacturer standards, company policies and industry regulations.
Improving processes, supporting the development of the franchise, building strong relationships and performing any other duties as required.

What we are looking for:

Previously worked as a Service Manager, Aftersales Manager, Service Operations Manager or in a similar role.
Understanding of dealership service operations and workshop management.
Proven ability to drive departmental performance, growth and profitability.
Commercial awareness and the ability to monitor and improve KPIs.
Full UK driving licence.

What’s on offer:

Competitive salary
Company car
Life insurance
Employee discounts
Cycle-to-work scheme
Enhanced maternity and paternity pay
Free access to an in-house life coach
Salary sacrifice workplace pension scheme
Additional annual leave based on length of service
Opportunity to support the development of a new automotive franchise

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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