Automotive Aftersales Manager

Automotive Aftersales Manager / Service Manager

Location: Boston, Lincolnshire
Salary: £40,000-£45,000 Basic + Up to £20,000 Performance Bonus
Job Type: Permanent, Full-Time

Hours: Monday to Friday, 8:00am-5:30pm, plus 1 in 3 Saturday mornings (8:30am-12:30pm)

The Opportunity

Are you an experienced Aftersales Manager looking for a new challenge, or a successful Service Manager ready to take the next step in your career?

We are recruiting for an Aftersales Manager to join an established main dealership in Boston, Lincolnshire.

This is an excellent opportunity to take ownership of an existing aftersales department, lead an experienced team and play a key role in driving customer satisfaction, operational efficiency and profitability.

The dealership currently operates with 8 Technicians, 2 Front of House staff and a Workshop Controller, supported by a 10-ramp workshop with scope for further growth.

Key Responsibilities

Oversee the day-to-day running of the aftersales department, ensuring efficient and profitable operations.
Lead, motivate and develop the workshop and front-of-house teams.
Drive departmental profitability, labour sales, productivity and efficiency.
Maximise service plan sales and identify opportunities to increase revenue.
Maintain high levels of customer satisfaction and service standards.
Monitor departmental KPIs and implement improvements to achieve performance targets.
Manage workshop capacity, workflow and resource allocation.
Ensure compliance with manufacturer standards, company procedures and health and safety requirements.
Build a positive, customer-focused working environment that encourages team performance and development.

About You

We are looking for a commercially minded automotive professional with strong leadership skills and a proven track record within a main dealership environment.

Essential requirements:

Previous management experience within a franchised main dealership.
Experience as an Aftersales Manager or Service Manager.
Strong understanding of workshop operation

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