Aftersales Performance Analyst - OEM Manufacturer

Job Title: Aftersales Performance Analyst – OEM Manufacturer

Location: Chiswick Park, West London, W4

Salary: Up to £55,000 + 15% bonus potential + excellent company benefits

Job Type: Full Time, Permanent – Monday to Friday (office based all 5 days)

Essential Requirement - Candidate must be fluent in both English and Mandarin

Overview

We are recruiting for an experienced Aftersales Performance Analyst to join a rapidly growing automotive organisation. This is an excellent opportunity for a highly organised, analytical, and proactive individual to support the Aftersales leadership team in driving operational performance across a national retailer and service network.

The successful candidate will play a key role in monitoring aftersales performance, managing reporting processes, coordinating management meetings, and supporting continuous improvement initiatives.

The role will be office based in our clients head office in Chiswick Park.

The candidate must be fluent in both English and Mandarin.

Key Responsibilities

Aftersales Performance Monitoring

• Support the Aftersales leadership team in consolidating and reviewing regional and departmental performance reports.
• Monitor key performance indicators including customer satisfaction, warranty performance, service revenue, and parts sales.
• Produce analytical summaries highlighting trends, risks, and opportunities for improvement.

Data Management & Reporting

• Collect, manage, and analyse operational data from regional and head office aftersales teams.
• Maintain reporting tools, dashboards, and performance tracking systems.
• Ensure data accuracy, consistency, and timely submission of reports.

Meeting Coordination & Documentation

• Organise and coordinate regular management meetings, reviews, and workshops.
• Prepare presentations, reports, and briefing materials for senior management.

Process Improvement

• Identify operational bottlenecks and support the implementation of more efficient processes.
• Assist with the introduction of new systems and reporting tools to improve accuracy and efficiency.
• Contribute to continuous improvement initiatives across the aftersales function.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of aftersales reporting.
• Completion rate of actions arising from management meetings.
• Quality and insightfulness of performance analysis.
• Contribution to measurable reporting and process efficiency improvements.
• Effective collaboration with cross-functional teams and management.

Candidate Requirements

• Fluent in both English and Mandarin
• Minimum of 3 years' experience within aftersales operations, data analysis, business administration, or a related automotive environment.
• Strong analytical, organisational, and coordination skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience using data visualisation tools such as Power BI.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong communication skills, both written and verbal.
• Proactive approach with a strong sense of ownership and responsibility.
• Ability to work effectively within a fast-paced team environment.

This is an excellent opportunity to join a growing automotive business where you can make a significant contribution to aftersales performance, reporting, and operational excellence.

Benefits:

· Up to 15% bonus potential

· 7% pension contribution if you contribute 5%

· Private Health Insurance and Dental Insurance

· Life Cover

· Critical illness cover

· 25 days holiday + bank holidays

Please only apply for this role if you are fluent in both Mandain and English.

To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment

This is a summary of a vacancy from the advertiser. Read the full job description and apply →