Automotive Aftersales Performance Manager

Overview

In this role you act as the performance intelligence hub for the Aftersales operation across four automotive brands. You collect and analyse performance data to highlight where things are improving or underperforming, supporting the Aftersales Director with clear insights. You develop dashboards and reports, track actions, and coordinate with regional teams to drive measurable improvements. This office-based position in London offers exposure to cross-brand aftersales performance and opportunities to influence service, warranty, and parts performance.

Pay / Benefits

• 55,000 base salary
• 15% guaranteed bonus
• car scheme
• excellent benefits

Responsibilities

• Pull performance data from regional and HQ aftersales teams across brands
• Review key KPIs: customer satisfaction, warranty, service revenue, and parts sales
• Analyse drivers behind the numbers and identify trends
• Maintain dashboards and reports using Excel, dashboards, and Power BI
• Highlight risks and improvement opportunities for the Aftersales Director
• Participate in regular management reviews/workshops
• Coordinate follow-up with regional teams on actions and operational issues
• Update dashboards, track action completion, and report on what happened and what needs attention next

Key requirements

• Automotive experience (dealer group, aftersales business, supplier, vehicle-services, or OEM)
• 3 years' relevant experience in aftersales operations, data analysis, or business administration
• Advanced Excel

• analytical mindset
• stakeholder management
• strong communication
• Excel (advanced)
• Power BI
• dashboards

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