Service Manager

SERVICE MANAGER – HARD FACILITIES MANAGEMENT | YORK
£38,000–£42,000 | Permanent | Full-time | Site-based

HVAC Recruitment is looking for an experienced Service Manager to coordinate planned and reactive building maintenance across a complex operational estate in York. A technical FM management role with ownership of compliance, contractors, minor works, commercial performance and customer service.

The role
• Oversee PPM, reactive repairs, statutory maintenance and small works.
• Manage maintenance operatives and suppliers, ensuring staff competence and safe working arrangements.
• Review RAMS, permits to work, maintenance records and CAFM reporting.
• Monitor delivery against KPIs, cost targets and contractual requirements.
• Resolve operational issues, support stakeholders and provide technical guidance.
• Prepare initial cost estimates for minor works and assist forward maintenance planning.

About you
• Strong technical background in building services, mechanical/electrical or hard FM maintenance.
• Experience supervising teams, subcontractors and safe systems of work.
• HNC or equivalent experience in a building, civil, electrical or mechanical discipline.
• Management-level Health & Safety qualification such as SMSTS.
• Good CAFM, Microsoft Office and stakeholder management skills.
• Willingness to undertake relevant specialist authorisation training.

Benefits: 25 days' annual leave, 6% employer pension contribution subject to matching, single private medical cover, life assurance at 2x annual salary.

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