We’re supporting a leading organisation within the UK energy sector looking for an experienced AI / GenAI Engineer to design, build and prototype practical AI solutions across its Service Management function.
This is a hands‑on engineering role. We need someone who can work with teams to understand a problem or use case and then personally build the solution – taking ideas through prototyping, PoC development and towards production implementation.
The role will involve:
Designing and building AI and GenAI solutions for real Service Management use cases
Developing working prototypes and Proofs of Concept
Building solutions using LLMs, APIs, RAG, agents and automation technologies
Integrating AI capabilities with existing enterprise systems, data and workflows
Evaluating models and technical approaches for different use cases
Taking solutions from initial concept through technical design, build and testing
Working with Service Management teams to understand requirements and translate them into technical solutions
Working alongside engineering, architecture, data and security teams to move successful PoCs towards production
Ensuring solutions consider security, scalability, governance and enterprise standards
What we’re looking for:
Strong hands‑on AI / GenAI engineering experience
Proven experience personally building AI applications, prototypes and PoCs
Strong development skills, ideally Python
Practical experience working with LLMs and LLM APIs
Experience with RAG, embeddings, vector databases and prompt engineering
Experience building AI agents / agentic workflows would be highly desirable
Experience integrating AI solutions through APIs and existing enterprise systems
Cloud AI experience across AWS, Azure or GCP
Strong understanding of taking AI solutions beyond experimentation towards production
Comfortable working directly with business stakeholders to understand problems and translate them into working solutions
Service Management / ITSM experience would be advantageous
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