Security Operations Manager

About The Role

The Security Operations Manager is responsible for leading security operations across 2 central London locations, ensuring a safe, secure and compliant environment. Reporting to the Senior Security Manager, you’ll act as the key site contact for security and manage service delivery across a 24/7 operation.

Rotating Shift Pattern

Work 4 consecutive day shifts (07:00-19:00), followed by 4 days off, then 4 consecutive night shifts (19:00-07:00), followed by 4 days off.

Key Responsibilities

Security Operations

• Lead security operations in line with OCS, client, statutory and contractual requirements.
• Act as the main site contact for security incidents and escalations.
• Ensure contracted staffing levels are maintained with trained and licensed personnel.
• Manage security control rooms and associated systems.
• Complete site risk assessments and implement appropriate controls.
• Carry out regular security inspections, including out-of-hours visits.
• Coordinate responses to incidents and changing security risks.
• Work with OCS colleagues to manage Security, Health & Safety and Fire Prevention requirements.
• Maintain relationships with external agencies including Police and Fire & Rescue Services.

People Management

• Lead and manage Security Supervisors, Security Officers and Front of House teams.
• Manage absence cover, standby resources, shift changes and event security.
• Deliver team briefings and operational updates.
• Identify training needs and ensure licences and competencies remain current.
• Manage employee relations matters in line with OCS procedures.

Compliance & Administration

• Maintain accurate Assignment Instructions, SOPs, Security Manuals and risk assessments.
• Maintain records of incidents, staffing and additional security cover.
• Provide information for management reports and operational planning.
• Monitor additional security expenditure.
• Ensure correct use of IT and security systems in line with OCS and client policies.
• Review incidents and performance to identify service improvements.

Recruitment & Training

• Monitor staffing requirements and support recruitment where required.
• Ensure employees receive appropriate site and operational training.
• Maintain sufficient trained personnel for contingency and standby cover.

Team Responsibility

Typical operational responsibility for:

• 8 Security Supervisors
• 60+ Security Officers
• 10+ Front of House colleagues

Team numbers may vary.

Qualifications, Skills & Experience Essential

• Valid SIA Door Supervisor and CCTV licences.
• DS licence
• NSV clearance to SC level
• 3yrs+ resident in the UK
• BS7858 and BPSS clearance to be obtained prior to start
• SC clearance obtained during probation period
• At least 2 years' management experience in corporate security, HM Forces, Police or a similar environment.
• Experience managing large security teams.
• Strong leadership, communication and organisational skills.
• Experience producing reports and chairing operational briefings.
• Good IT skills, including Microsoft Office and security systems.
• Good understanding of Health & Safety, security compliance and risk management.
• Ability to remain calm and make sound decisions during incidents.
• Flexible approach to operational requirements.
• Ability to meet all relevant vetting and licensing requirements.

Desirable

• Experience in a large corporate or multi-site environment.
• Experience managing budgets, subcontractors or security resources.
• Knowledge of business continuity and emergency planning.

Additional Information

This role supports a 24/7 security operation and may require flexibility for incidents, events, out-of-hours visits and emergency situations.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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