Pre-Caller / Customer Service Coordinator

Pre-Caller / Customer Service Coordinator - Coalville

People Solutions are currently recruiting for a Pre-Caller / Customer Service Coordinator to join our well-established client based in Coalville, Leicestershire .

This is a fantastic opportunity, offering great benefits and genuine opportunities for growth and progression.

This role would suit applicants who have worked in a previous role of Customer Call Centre Advisor, Customer Service Assistant or Administrator.

Hours of work:

• Monday to Friday: 9am - 5pm

Salary:

• £26,500

Benefits:

Your benefits as a Pre-Caller / Customer Service Coordinator will be:

• Permanent role
• No weekend working

Day to day duties:

Your duties as a Pre-Caller / Customer Service Coordinator will be:

Customer Contact & Delivery Confirmation

• Contact customers before scheduled deliveries to confirm requirements and availability.
• Verify delivery dates, access restrictions, site opening hours, and delivery instructions.
• Resolve any queries relating to upcoming deliveries.
• Build positive relationships with customers through professional and friendly communication.

Booking Management

• Arrange and confirm delivery bookings with customers where required.
• Ensure all booking details are accurately recorded in company systems.
• Escalate any delivery concerns or special requirements to the operations team.

Data Cleansing & Customer Records

• Review and update customer information, ensuring records are accurate and up to date.
• Validate contact information including telephone numbers, email addresses, and delivery addresses.Identify duplicate, incomplete, or inaccurate records and correct where appropriate.
• Support ongoing data quality improvement initiatives.

Delivery Tracking & Customer Updates

• Monitor scheduled deliveries and provide customers with updates where required.
• Assist in tracking deliveries and investigating delayed or failed deliveries.
• Communicate delivery status and ETA information to customers.
• Record customer interactions and outcomes accurately within company systems.

Operational Support

• Work closely with Transport, Operations, and Customer Service teams.
• Produce reports on customer contact activity and delivery confirmation rates.
• Identify opportunities to improve delivery success and customer satisfaction.

• Support additional administrative duties as required. Maintaining stationary levels
• Ordering PPE
• Making tea / coffee

Essential skills:

The skills required to be a Pre-Caller / Customer Service Coordinator are:

• Excellent telephone manner and communication skills.
• Strong customer service focus.
• Good attention to detail and accuracy.
• Ability to build rapport with customers.
• Organised and able to manage multiple tasks effectively.
• Competent in Microsoft Office, particularly Outlook and Excel.
• Ability to work independently and as part of a team.
• Confident handling customer queries and resolving issues professionally.

Training:

• Previous experience in a customer service, telesales, pre-calling, scheduling, logistics, transport, or admi

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