Customer Service Administrator

The Customer Service Administrator role in High Wycombe involves managing inbound customer enquiries and processing orders for a full-time position with a salary between £28,000 and £30,000 per annum. The role includes handling telephone calls, website orders, and live chat enquiries daily, ensuring accurate order processing and excellent service. Full training is provided to support your development in this sales administration function.

Key Responsibilities

• Handle a high volume of inbound telephone calls daily, responding to customer enquiries efficiently and professionally.
• Manage website, email, and live chat enquiries, ensuring prompt responses.
• Handle customer complaints, delivery queries and service issues, working with internal teams and courier partners to resolve matters quickly.
• Keep customers informed of order progress, delivery updates and any service delays.

Order Processing & Dispatch Coordination

• Process online and trade customer orders using semi-automated order systems.
• Generate order confirmations, invoices, works tickets and required sales documentation.
• Coordinate dispatch requirements, booking shipments primarily via DPD, along with mobile courier services and selected local carriers.
• Monitor daily dispatch cut-off times and ensure orders are processed and released on schedule.
• Liaise with courier companies regarding collections, delivery queries and tracking updates.

Sales Administration Support

• Manage the shared sales inbox, ensuring all enquiries and orders are handled promptly.
• Log and track orders accurately within internal systems.
• Support the wider sales, production and factory teams to ensure the smooth daily flow of orders.
• Assist with counter sales and customer collections where required.

Skills & Experience Required

• Previous experience in customer service, sales administration, order processing or similar operational roles.
• Confident and professional telephone manner with the ability to manage a busy inbound call environment.
• Strong organisational skills and high attention to detail.
• Comfortable working with order processing or CRM systems.
• Ability to manage multiple enquiries, emails and orders simultaneously.
• Problem-solving mindset with the ability to manage complaints professionally.

Additional Information

• Working as part of a 3-person sales administration and customer service team.
• Full training provided.
• Salary: £26,000 - £30,000 depending on experience.

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