IT Service Desk Support Engineers

We have a client in the Scunthorpe area who are looking for IT Service Desk Support Engineers

• 2nd line IT Service Desk Support
• Salary: £30,000 to £35,000 pending experience
• 5 Days on site
• Start date: beginning October 2026

To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.

• Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures.
• Positively promote the IT Team to develop the team profile and that of the wider IT function.
• Participate in internal meetings, as required, to share and develop knowledge and best practice.
• Provide end to end' ownership of all incidents and service requests to ensure that problems are resolved effectively.
• Be proactive and ensure that regular status updates are provided to open tickets.
• Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
• Investigate and resolve common desktop issues to ensure business continuity.
• Thoroughly investigate issues to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
• Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice
• Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure.
• Understanding of basic networking concepts, including Wi‑Fi, VPNs, DNS, and TCP/IP.
• Experience using ITSM or ticketing tools

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