We are seeking an experiencedDV Cleared EUC/VDI Support Engineer to provide hands‑on technical support across secure Windows desktop, virtual desktop and application environments.
The successful candidate will have strong experience supportingWindows 10/11, Microsoft Intune, Active Directory and VMware Horizon/VDI environments , ideally within Defence, Government or other highly secure environments.
Key responsibilities
Provide3rd line technical support across Windows desktop and EUC environments.
Support and troubleshootWindows 10/11 endpoints .
Administer and troubleshootMicrosoft Intune-managed devices .
SupportActive Directory , Group Policy and user/device administration.
Provide technical support acrossVMware Horizon/VDI environments .
Troubleshoot virtual desktops, desktop pools, user sessions and connectivity issues.
Support deployment, configuration and troubleshooting of enterprise applications.
Assist with application packaging and software deployment.
Investigate and resolve complex endpoint, application and virtual desktop incidents.
Work with infrastructure, application and security teams to resolve technical issues.
Maintain technical documentation and follow strict change/configuration management processes.
Work within secure Government/Defence environments and associated security procedures.
Essential
Active DV clearance
StrongWindows 10/11 support experience
Hands‑onMicrosoft Intune
StrongActive Directory/Group Policy
Hands‑onVMware Horizon/VDI
Enterprise application support
Strong troubleshooting and 3rd-line support experience
Experience working in secure/enterprise environments
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