Service Desk Analyst

Overview

We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization. This role is inside IR35.

Responsibilities

• Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
• Reset passwords and assist users in regaining access to systems
• Perform basic troubleshooting for minor software issues and hardware glitches
• Support configuration challenges and simple setup problems
• Respond to user inquiries via phone, email, chat, or ticketing systems
• Log and track IT incidents and service requests accurately

What You Will Ideally Bring

• Solid understanding of IT infrastructure and common support tools
• Prior experience in a Service Desk, Helpdesk, or Technical Support role
• Technical proficiency at L1.5 level
• Excellent verbal and written communication skills
• Duration: 6 months (View for Extension)
• Day Rate: Up to £135 per day (Inside IR35)
• Start Date: ASAP

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Engineering and Analyst

Industries

• IT Services and IT Consulting

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