NPPV3 Service Desk Analyst

NPPV3 Service Desk Analyst, £#removed# per day inside IR35

3 months Initially (Extension Potential)

Sheffield

*MUST HAVE A VALID/CURRENT NPPV3 CLEARENCE, issued through Warwickshire Police Force*

Bench IT require an experienced Service Desk Analyst, holding a current/valid NPPV3 clearance to join a large organisation starting ASAP. We are looking for multiple Service Desk Analysts to start ASAP on a well-established helpdesk. The role will be to support a large user-base during and increased period of demand. This position will initially be for 3 moths although there may be extension thereafter subject to demand.

The successful Service Desk Analyst should have the skills and experience include below:

• Proven experience working within a busy Service Desk or IT Support environment, providing first in class remote IT support
• Technical knowledge & experience of Microsoft EUC technology such as 365, Windows 11, Active Directory etc
• Excellent communication and telephone manner to support the following;
• Call handling and incident logging
• Incident triage
• Password resets and account unlocks
• BitLocker recovery support
• Basic ticket administration and queue management activities
• Knowledge of ITIL

NPPV3 Service Desk Analyst, £#removed# per day inside IR35

3 months Initially (Extension Potential)

Sheffield

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