Electrical Engineer - Technical Support

Buckingham Source: WhatJobs

£35,000–£38,500

Overview

Electrical Engineer - Technical Support role at TieTalent .

Location: office-based (Monday-Friday, with a half-day on Friday). ASAP start.

Salary: £35,000-£38,500 + Yearly Bonus.

An automotive company that is well established in its field. You will provide phone, email and Teams support for the maintenance of Petrol/Diesel Fuel Injection test equipment. Hydrogen Fuel testing equipment is on the horizon.

You will be eligible for an uncapped yearly bonus (last year paid at 18%). This is dependent on personal and company performance. You will also be enrolled in an attractive pension scheme. The role is Monday to Friday, 8:00-16:30 (8:00-13:30 on Friday).

Responsibilities

Be fault-finding technical issues and guiding technicians through complex diagnostics to a fast resolution.
Provide phone, email and Teams support for the maintenance of fuel injection test equipment.
Communicate with customers via telephone, video call, live chat and email, delivering strong customer service.
Work in a small team with three customer support technicians, a field service technician and the customer support manager; report to the manager.
Some on-call work will be required; on-call compensation is provided in addition to salary.

Qualifications

Strong electronics background with some mechanical understanding.
Good customer service skills and ability to communicate with customers across multiple channels.
Ideally an ex-maintenance or field engineer transitioning to a desk-based position.

Working hours

Monday-Thursday: 8:00-16:30; Friday: 8:00-13:30.

Team and reporting

You will be working within a small but skilled team made up of three customer support technicians, a field service technician and the customer support manager to whom you will report.