IT Helpdesk Technician

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a IT Helpdesk Technician on a full-time permanent basis.

Culture and Environment

Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level.

You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress.

The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand.

Personality

You ll be a motivated, hands-on and naturally curious individual with a genuine passion for technology and solving problems. You ll enjoy getting to the bottom of an issue rather than simply passing it on, taking ownership and seeing things through to resolution.

Personable and approachable, you ll be confident supporting users with different levels of technical knowledge and will understand the importance of delivering a positive experience. You ll be organised, adaptable and comfortable working independently while also enjoying being part of a wider IT team. Most importantly, you ll be keen to learn, develop your technical knowledge and build a long-term career within IT.

Package and benefits

• Monday to Friday (9am 5:30pm)
• 40 hours

Pension

• 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year

Healthcare

• All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.
• On completion of the 6-month probationary period, healthcare cash plan is available

Holiday Entitlement

• 23 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH.
• After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.

Life Assurance

• 2x annual salary

Free onsite parking

Incredible core company values

Job Role:

• Acting as the first point of contact for IT support across the business
• Providing 1st line technical support via telephone, email, remote support and in person
• Taking ownership of incidents and requests through to resolution, escalating more complex issues where required
• Supporting Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive
• Supporting Windows 11 desktop and laptop environments and troubleshooting hardware, software, printing, connectivity and access issues
• Building, configuring and deploying end-user devices and peripherals
• Supporting user account administration within Active Directory and Entra ID
• Assisting with Intune device enrolment, compliance and deployment
• Supporting endpoint security standards including MFA, device compliance and antivirus controls
• Supporting warehouse technology including scanners, printers and label devices
• Completing software installations, patching and system updates
• Maintaining accurate technical documentation and ensuring activity is recorded within the IT ticketing system
• Supporting office moves, desk setups and hardware deployments across multiple sites

Skills and experience:

• Previous experience in a similar role
• Demonstrating a genuine passion for technology and a desire to continually develop technical knowledge
• Possessing excellent diagnostic and problem-solving skills
• Demonstrating strong communication and interpersonal skills with a customer-focused approach
• Possessing strong organisational and time‑management skills
• Being confident working independently while collaborating effectively as part of a wider team

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