IT Support Technician

IT Support Technician – Norwich

Location: Norwich
Salary: Competitive, depending on experience
Job Type: Permanent
Working Pattern: Office-based with travel to other sites as required

A well-established professional services organisation is looking for an experienced IT Support Technician to join its internal IT team in Norwich.

This is a hands-on 1st and 2nd line IT Support position, supporting users across the business and providing technical assistance across multiple office locations.

The Role

You’ll be responsible for providing day-to-day technical support to staff, resolving hardware and software issues, maintaining IT equipment and helping ensure systems remain secure, reliable and available.

Key responsibilities include:

Providing 1st and 2nd line IT support to users

Logging, managing and resolving support tickets through a helpdesk system

Troubleshooting Windows, Microsoft 365, hardware and network issues

Installation, maintenance and repair of laptops, PCs, tablets, printers, phones and other IT equipment

Supporting Active Directory, Entra ID and MFA

Assisting with user account administration, onboarding and leaver processes

Preparing and configuring equipment for new starters

Supporting mobile devices across iOS and Android

Assisting with software updates, device management and security updates

Supporting Intune and Windows deployment processes

Assisting with laptop imaging and device builds

Monitoring and escalating backup-related issues

Carrying out regular checks of meeting room and IT equipment

Working with third-party suppliers and technology vendors where required

Maintaining accurate hardware and software inventories

Supporting the wider IT team with ongoing projects and improvements

About You

The ideal candidate will have previous experience working in an IT helpdesk or technical support environment and be comfortable dealing directly with users at all levels.

Essential experience:

Previous 1st/2nd line IT Support or Helpdesk experience

Experience using IT service/helpdesk ticketing

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