Platform Support Engineer: Drive Customer Success & Scale

London Source: WhatJobs
£60,000–£90,000

Factory is seeking a Technical Support Engineer to help customers get maximum value from our developer‑centric platform. You will work at the intersection of customer success, product management and engineering to resolve architecture, performance and operational challenges, while shaping internal tools for scalability.

You will collaborate with leadership and technical teams to ensure operational excellence as we scale, becoming an expert resource on best practices for running Factory’s

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