2nd Line IT Support Engineer

Fantastic opportunity within one of the world’s leading Architectural and Design practices. Stunning offices, great team environment.

They are looking for an experienced IT support Engineer to join their ever-growing IT team to help support all staff in the 3 offices. You will predominantly consist of day‑to‑day and desk‑side IT support, with a chance to get involved in numerous projects, ongoing and upcoming.

Job Requirements

• Ability to multitask and prioritise calls
• Ability to resolve technical issues across a various IT platforms
• Ability to work independently, using own initiative to problem solve.
• Ability to work as part of a close team, and interact professionally with all levels of people

Key Responsibilities

• Provide ongoing proactive IT Support to the business. Most incidents will be logged through a self-service portal, however there will be additional phone calls, walk-ups, as well as last minute requests
• Troubleshoot problems from all staff requests
• Deal with all Audio and Visual Conferencing set up requests
• Liaison with 3rd parties to resolve issues with bespoke applications
• Maintain technical documentation to ensure internal records are up to date
• Work as part of a team on project related work, assisting with planning and implementation

Required Experience

• 1st/2nd Line IT Support both on the phone and face to face
• Windows 7 / Windows 10 Support
• Microsoft Office
• Incident Management/Helpdesk Ticketing Systems
• Microsoft Office 365 Administration
• Desktop roll‑out experience
• Basic understanding of infrastructure services (DNS, DHCP, VLANs)
• Telephony: Nortel, Skype for Business Online

My client wants someone who has great organisation skills and time management, is self‑motivated with a “can do” attitude and has strong communication skills.

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