SOTi Endpoint Management: Lead the remote design, build, and optimization of Windows 11 and Android (handheld) images and deployment profiles using modern management tools.
3rd-Line Escalation: Act as a senior technical point for complex Windows-related issues, performing deep-dive root cause analysis from an offshore location.
Global Server & Client Builds : Standardise and automate Windows Server and client builds, ensuring parity across all environments.
Rigorous Change Management : Navigate and strictly adhere to formal change management processes to ensure zero-impact deployments.
Active Directory & GPO : Remotely manage and audit Active Directory (AD) and Group Policy Objects (GPOs) to maintain a secure user environment.
Security Patching : Execute the end-to-end patching lifecycle for Windows endpoints and servers, ensuring 100% compliance across the estate.
Collaborative Documentation: Maintain precise technical runbooks and architecture diagrams in Confluence and track all deliverables in JIRA.
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