Project Manager

Project Manager - West London: High-End Events & Commercial Space

JLL is seeking an experienced Project Manager to join our Central London team, delivering operational excellence across prestigious events venues and premium commercial environments.

Key Operational Requirements

Premium Environment Delivery

• Execute projects in occupied high-end venues, flagship corporate headquarters, and premium commercial spaces
• Maintain seamless operations where downtime isn't an option
• Exercise discretion and professionalism expected in sophisticated commercial and events environments
• Minimize disruption to live operations while delivering technical excellence

Project Management

• Deliver multiple small works, fit-out, and M&E projects autonomously
• Manage complete project lifecycles from specification through closeout
• Balance competing stakeholder demands in pressured, time-sensitive environments
• Solve issues rapidly with minimal client impact

Contractor & Team Leadership

• Manage contractor performance to JLL's exacting standards
• Lead diverse teams across varied project types
• Provide technical guidance on M&E and fabric disciplines
• Conduct quality audits on subcontractors
• Implement HR procedures and performance management

Core Accountabilities

Health, Safety & Compliance

• Ensure H&S legislation compliance including CDM regulations
• Maintain risk assessments and method statements
• Uphold JLL's zero-harm culture and client duty of care
• Manage contractor safety performance in live environments

Financial Management

• Budget control and project costing
• P&L responsibility contributing to portfolio profitability
• WIP tracking and debt management
• Monitor project costs against forecasts

Client & Stakeholder Management

• Proactive client liaison reinforcing JLL's value proposition
• Manage expectations in high-profile commercial and events spaces
• Deliver client satisfaction that supports retention and reputation
• Report on project progression with transparency

Operational Excellence

• Plan and develop project specifications
• Monitor progress and set realistic end dates
• Conduct workload review and resource planning
• Perform quality audits maintaining JLL standards
• Manage project reporting aligned to JLL's operational frameworks

Business Development

• Pipeline development to increase annual turnover
• Identify additional service opportunities within existing client relationships
• Contribute to JLL's portfolio growth strategy
• Deepen client relationships through proactive value delivery

Essential Qualifications & Experience

Health & Safety Certifications

• IOSH or higher (mandatory)
• SMSTS (mandatory)
• CSCS Gold Card (preferred)

Technical Competencies

• Competent working knowledge of M&E systems
• Understanding of building fabric disciplines
• Ability to oversee complex, integrated building systems typical of premium commercial venues

Professional Experience

• Industry-relevant qualifications and proven track record
• Operational experience leading diverse teams
• Performance management to KPIs using operational MI systems
• Experience in live operational environments (events venues, premium office space advantageous)
• Background in small works, fit-out, and M&E project delivery

Administrative & Systems

• Computer literate: Word, Excel, Outlook
• Strong organizational and administration skills
• Ability to manage multiple reporting requirements
• Data-driven approach to performance tracking

Ideal Candidate Profile

Experience Background

• 5-10 years' field experience in facilities or construction management
• Progression from technical/supervisory roles into project management
• Track record in high-end commercial, corporate, or events environments
• Experience executing work with minimal disruption to premium operations

Key Attributes

• Autonomous delivery capability in pressured environments
• Client-facing professionalism representing JLL's brand
• Discretion in high-profile commercial settings
• Ability to balance technical delivery with relationship management
• Understanding of sophisticated client expectations

Distinguishing Factors

• Experience in live events venues or occupied premium office environments
• Proven ability to manage multiple stakeholder demands simultaneously
• Track record of maintaining operations while executing technical work
• Reputation for delivering projects that enhance rather than interrupt client operations

JLL Value Alignment

• Directly supports JLL's mission to shape the future of real estate for a better world
• Ensures premium commercial and events spaces operate seamlessly, safely, and efficiently
• Contributes to JLL's reputation as partner of choice for sophisticated commercial clients
• Delivers operational excellence combined with strategic real estate insight
• Reinforces JLL's commitment to client service excellence in Central London's competitive market

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