Project Manager

Project Manager - West London: High-End Events & Commercial Space

JLL is seeking an experienced Project Manager to join our Central London team, delivering operational excellence across prestigious events venues and premium commercial environments.

Key Operational Requirements

Premium Environment Delivery:

Execute projects in occupied high-end venues, flagship corporate headquarters, and premium commercial spaces

Maintain seamless operations where downtime isn't an option

Exercise discretion and professionalism expected in sophisticated commercial and events environments

Minimize disruption to live operations while delivering technical excellence

Project Management:

Deliver multiple small works, fit-out, and M&E projects autonomously

Manage complete project lifecycles from specification through closeout

Balance competing stakeholder demands in pressured, time-sensitive environments

Solve issues rapidly with minimal client impact

Contractor & Team Leadership:

Manage contractor performance to JLL's exacting standards

Lead diverse teams across varied project types

Provide technical guidance on M&E and fabric disciplines

Conduct quality audits on subcontractors

Implement HR procedures and performance management

Core Accountabilities

Health, Safety & Compliance:

Ensure H&S legislation compliance including CDM regulations

Maintain risk assessments and method statements

Uphold JLL's zero-harm culture and client duty of care

Manage contractor safety performance in live environments

Financial Management:

Budget control and project costing

P&L responsibility contributing to portfolio profitability

WIP tracking and debt management

Monitor project costs against forecasts

Client & Stakeholder Management:

Proactive client liaison reinforcing JLL's value proposition

Manage expectations in high-profile commercial and events spaces

Deliver client satisfaction that supports retention and reputation

Report on project progression with transparency

Operational Excellence:

Plan and develop project specifications

Monitor progress and set realistic end dates

Conduct workload review and resource planning

Perform quality audits maintaining JLL standards

Manage project reporting aligned to JLL's operational frameworks

Business Development:

Pipeline development to increase annual turnover

Identify additional service opportunities within existing client relationships

Contribute to JLL's portfolio growth strategy

Deepen client relationships through proactive value delivery

Essential Qualifications & Experience

Health & Safety Certifications:

IOSH or higher (mandatory)

SMSTS (mandatory)

CSCS Gold Card (preferred)

Technical Competencies:

Competent working knowledge of M&E systems

Understanding of building fabric disciplines

Ability to oversee complex, integrated building systems typical of premium commercial venues

Professional Experience:

Industry-relevant qualifications and proven track record

Operational experience leading diverse teams

Performance management to KPIs using operational MI systems

Experience in live operational environments (events venues, premium office space advantageous)

Background in small works, fit-out, and M&E project delivery

Administrative & Systems:

Computer literate: Word, Excel, Outlook

Strong organizational and administration skills

Ability to manage multiple reporting requirements

Data-driven approach to performance tracking

Ideal Candidate Profile

Experience Background:

5-10 years' field experience in facilities or construction management

Progression from technical/supervisory roles into project management

Track record in high-end commercial, corporate, or events environments

Experience executing work with minimal disruption to premium operations

Key Attributes:

Autonomous delivery capability in pressured environments

Client-facing professionalism representing JLL's brand

Discretion in high-profile commercial settings

Ability to balance technical delivery with relationship management

Understanding of sophisticated client expectations

Distinguishing Factors:

Experience in live events venues or occupied premium office environments

Proven ability to manage multiple stakeholder demands simultaneously

Track record of maintaining operations while executing technical work

Reputation for delivering projects that enhance rather than interrupt client operations

JLL Value Alignment

Directly supports JLL's mission to shape the future of real estate for a better world

Ensures premium commercial and events spaces operate seamlessly, safely, and efficiently

Contributes to JLL's reputation as partner of choice for sophisticated commercial clients

Delivers operational excellence combined with strategic real estate insight

Reinforces JLL's commitment to client service excellence in Central London's competitive market

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