Runway is seeking a CX Systems Engineer to own the AI support agent, ticketing system, and CX tooling. You will ship production code, design routing and escalation, and ensure robust testing before production.
You’ll build dashboards, run QA, manage releases, and collaborate with Product, Engineering, and Education teams to improve self‑serve, reduce ticket volume, and scale our customer experiences.
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London
UK Remote based - Some travel for essential meetings | Candidates must be eligible to work and reside in the UK
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