Commercial Manager

Hours of work: 40 hrs per week

Contract Type: Permanent

We are seeking a qualified Commercial Manager to take responsibility for the commercial management and administration of a major NEC4 facilities management contract valued at approximately £110 million annually.

The successful candidate will provide commercial stewardship of the client account, ensuring effective contract governance, compliance, and performance management across both Hard and Soft FM services.

Job Description

Working closely with internal and external stakeholders, you will lead contract administration activities, manage contractual change processes, support financial performance monitoring, and utilise Fast Draft contract management software to maintain robust commercial controls and reporting.

This role requires strong commercial acumen, NEC4 expertise, and the ability to drive service improvements through data-led insights and stakeholder engagement.

Key Responsibilities

• Lead the commercial management and administration of the NEC4 client account.
• Develop, maintain and control commercial processes in line with agreed contractual requirements and governance frameworks.
• Manage contract documentation, communications and records, ensuring accuracy and compliance.
• Prepare and submit contractual notices, change requests, variations and claims as required.
• Utilise Fast Draft software to manage contract data, track obligations and generate commercial reports and analysis.
• Support financial monitoring activities, including budgets, forecasts, cost estimates and the commercial impact of contract variations.
• Build and maintain effective relationships with internal teams, suppliers, contractors and client stakeholders.
• Monitor contractual compliance, identify commercial risks and opportunities, and recommend appropriate mitigation or improvement actions.

About You

• Commercial Manager - with strong operational and commercial background in FM Services - with experience overseeing contract management and scope changes.
• Familiarity with the NEC contract framework and its management.
• Proficient user of contract management software (e.g. Fast Draft).
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Attention to detail, plus excellent organisational & analytical skills with a proven ability to collate, assess and present commercial data and M&I, including reporting of commercial notices.
• Able to effectivity engage with various internal and external stakeholders, reviewing and discussing commercial matters, including service performance and data trend information.
• Able to analyse data and drive service improvements that enhance account performance and partnership outcomes..
• Full UK Driving licence and flexibility to travel
• Able to pass BPSS & CTC Clearance
• Professional membership (RICS or equivalent) (desirable)

All candidates must be able to obtain BPSS & CTC Security Clearance.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing

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