World Class Defence Organisation is currently looking to recruit 2x Windows Engineer subcontractors on an initial 12 month contract.
Rate: £74.32 per hour
Location: Stevenage
Contract: 37 Hours per week
Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’
Duration: 12 Months (initially and then ongoing and long-term thereafter)
IR35 status: Inside IR35 (Umbrella)
Windows Engineer Job Description:
Digital Excellence function providing IT Services to the business.
Responsibilities:
- Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
- Responsible for maintaining a good working knowledge of the business IT environment.
- Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks.
- Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.
- Creation, maintenance & audit of inventory information and asset registers as required.
- Creation, maintenance & review of comprehensive, high-quality documentation as required.
- Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date.
- Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate.
- Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.
- Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents.
- Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.
- Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle.
- Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.
- Stay current with any developments in Windows technologies, products, practices and trends.
- Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health‑based remediation actions as appropriate.
- Monitor and optimise network/server performance, security, and backups.
- Ensure compliance with security guidance and best practice in line with adopted security postures.
- Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers.
- Bring forward key issues, changes & topics to service meetings for discussion.
- Participate in Cross‑functional Team Collaboration as required.
- 100% site‑based role due to nature of network.
Skillset/experience required:
- Must hold DV clearance.
- Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace.
- Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management. Knowledge of networking principles, and excellent troubleshooting skills.
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