Project Engineer

London Source: WhatJobs

£55,000–£75,000

JOB DESCRIPTION

Job Title: Project Engineer

Job Purpose

The position operates at a project engineering level and reports to the Projects Director. The role requires someone with an exceptional customer service ethos, strong organisational and effective communications skills. The principle aim of this role is to deliver outstanding service through a process of continuous development and maintenance of effective processes and procedures. A key requirement is the ability to lead projects to ensure they are delivered on time and within budget. The successful candidate will be expected to contribute to the development and implementation of the company’s energy service products and initiatives.

Job Accountabilities (the important end results to be achieved)

Contribute to ensure all new works are priced and quoted within agreed company performance targets
Contribute to ensure all customer invoices/part invoices/applications are submitted on time with all necessary information in order that payment will be secured.
Successful delivery of all works under their control, ensuring all works are delivered on time and at the margin approved at the point of sale
Create technical submittals and O&M documentation
To create wiring schedule & panel loadings & submit to panel manufactures
Write software for Control systems & internal processes
To create graphics & submit to client with amendments until approved
Receive completed draft panel drawings from manufacturer, check & adjust / approve
To send annotated drawings back to manufacturers for correction until correct
Receive amended drawings, proof changes & issue for client approval
Correct drawings as per client instruction until correct
To receive client approval & issue drawings for manufacture according to project timeline
Oversee installation & provide ongoing support to the install team
To check stock is delivered to site correctly.
To ensure method statements & risk assessments reflect current project phase throughout the project & are read by the engineers
Update MSRA's to reflect current stage of project, issue to client, copy to project manager
Ensure all variation work on projects are accurately captured and raised to the clients for approval
Working with finance to ensure payments are made by the client within the terms and conditions of the contract
Forecast labour requirements to help overall staff planning
Contribute to ensure all reports are submitted to clients within agreed company performance targets
Work with the administrators in the planning and scheduling of engineers to ensure customer requirements are met on service and projects.
Take the lead and own customer escalation issues through to conclusion
Recognise the importance of procedures and processes and adhere to these to deliver a high standard of customer service
Frequently interface and communicate with customers to assist with account development
Liaise with internal colleagues to co-ordinate end-to-end delivery of Customer Service
Work confidently within a pressurised environment, multi tasking between the different operational disciplines.
Knowledge of energy management initiatives
Be aware of and comply with Global Associates ISO 9001 quality management system including all applicable Quality Procedures

Specific Job Knowledge, Skills and Experience

Qualifications Proven experience in a similar role
Skills and Aptitudes Ability to work under own initiative but work as part of a team
Sales awareness
Commercial awareness
Technical expertise on multiple HVAC products
Strong knowledge of system integration Energy awareness Good attention to detail
Exceptional time management and organisational skills Self motivated, responsible and accountable
Customer Service Skills - ability to communicate effectively both verbally and in writing
Use of Excel, Word & Outlook and in-house Service Management database & Financial systems
Job knowledge Financial Experience to P&L level / Customer Service / Project Management / Information Management
Experience A minimum of three years in a customer service facing environment