TalentHawk Limited is seeking an experienced CX & Operations Lead for a six-month contract in London. The role is hybrid with two in-office days per week and a focus on designing and embedding KM, QA, and complaints frameworks across Member Experience and Support.
You will guide the end-to-end KM lifecycle, build QA scorecards, strengthen complaints governance, and deliver an integrated rollout with BAU handover.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →
London
TalentHawk Limited is seeking an experienced CX & Operations Lead for a six-month contract in London.
London
We are seeking an experienced CX & Operations Lead for a high-impact, delivery-focused 6-month contract.
London
We're supporting a consultancy delivering work for a leading consumer & retail business.
London
Canvas Reply, part of the Reply Group, works with some of the world’s biggest brands, providing an end-to-end product design and development…
London
Canvas Reply, part of the Reply Group, works with some of the world’s biggest brands, providing an end-to-end product design and development…
London
We're partnering with a leading financial services organisation as it begins a multi-year financial crime transformation programme, centred on…
Explore: Specialist jobs in London
Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.