TalentHawk Limited is seeking an experienced CX & Operations Lead for a six-month contract in London. The role is hybrid with two in-office days per week and a focus on designing and embedding KM, QA, and complaints frameworks across Member Experience and Support.
You will guide the end-to-end KM lifecycle, build QA scorecards, strengthen complaints governance, and deliver an integrated rollout with BAU handover.
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London
We are seeking an experienced CX & Operations Lead for a high-impact, delivery-focused 6-month contract.
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